What if my package arrives damaged?
If your package arrives damaged, follow these steps:
- Inspect the package carefully before signing for it. If you notice any damage, make a note of it on the delivery receipt.
- Take photos of the damage. Document the damage to the package and the contents.
- Contact us immediately. Report the damage to our support team within [Number] days of receiving the package. Provide photos and a description of the damage.
- Keep all packaging materials. Do not discard the packaging materials until the claim is resolved.
What if my package is lost?
If your tracking information shows that your package has been lost, follow these steps:
- Contact the carrier. File a claim with the carrier.
- Contact us. Let our support team know that your package is lost.
- We will investigate the matter and work with the carrier to locate your package or file a claim for reimbursement.
Liability and Insurance:
We work with reputable freight forwarders who provide insurance for lost or damaged goods. The extent of coverage may vary. Please review the terms and conditions of our service for details. You may also have the option to purchase additional insurance.
