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Troubleshooting Common Order Issues

Here's how to resolve common problems with your assisted shopping orders:

Request Not Being Processed:

  • Check your email: Make sure you've verified your email address. Unverified accounts may have processing delays.
  • Review your request: Ensure you've provided sufficient detail and haven't violated any of our terms of service.
  • Contact Support: If your request is still not being processed after 24 hours, contact our support team for assistance.

Incorrect Product Ordered:

  • Contact Support immediately: Let us know within [Number] days of receiving the incorrect product.
  • Provide photos: Send clear photos of the incorrect product you received.
  • We will arrange for a return or exchange at no cost to you.

Delivery Problems:

  • Track your package: Use the tracking number provided to check the status of your shipment.
  • Contact the carrier: If there are significant delays or the package appears to be lost, contact the carrier directly.
  • Contact Support: If you're unable to resolve the issue with the carrier, contact our support team for assistance.

Payment Issues:

  • Check your payment method: Ensure your payment method is valid and has sufficient funds.
  • Contact your bank or credit card company: If you're experiencing issues with your payment, contact your bank or credit card company for assistance.
  • Contact Support: If you've confirmed that your payment method is valid and still experiencing issues, contact our support team.

Contacting Support for Further Assistance:

If you've tried the above steps and are still unable to resolve your issue, please contact our support team. We're here to help! You can reach us by:

  • Email: support@[Your Brand Name].com
  • Phone: [Your Phone Number]
  • Live Chat: On our website.

Remember to replace the bracketed placeholders with your actual information. This is a much more detailed example, but you can still expand on it based on the specifics of your service. Also, use screenshots where appropriate to help guide users.

This article was last updated at 12 March 2025, Wednesday, 18:16

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