Accessing Your Order History:
- Log in to your account.
- Click on "Order History" in your dashboard. [Screenshot of "Order History" link]
- View your past and current orders. Each order will be listed with its corresponding details and status.
Understanding Order Statuses:
- Pending Approval: Your shopper is reviewing your request and searching for products.
- Shopping in Progress: Your shopper is actively shopping for items based on your request.
- Quote Available: Your shopper has found items that match your request and is awaiting your approval of the quote.
- Awaiting Payment: You need to make a payment for the approved quote.
- Processing: Your payment has been received, and we are preparing your order for shipment.
- Shipped: Your order has been shipped, and a tracking number has been provided.
- Delivered: Your order has been successfully delivered.
- Cancelled: Your order has been cancelled (either by you or by [Your Brand Name]).
Tracking Your Shipment:
Once your order has been shipped, you'll receive an email with a tracking number. You can use this tracking number to track your package on the carrier's website (e.g., USPS, FedEx, UPS).
- Click the tracking link in the email. This will take you directly to the carrier's website.
- Enter the tracking number on the carrier's website to view the current status of your shipment.
Receiving Notifications:
You'll receive email notifications for important updates regarding your order, such as when your request is being processed, when a quote is available, when your order has been shipped, and when your order has been delivered. You can manage your notification preferences in your profile settings.
